From customer acquisition to loan servicing and collections, our support model covers business applications and the integrations that connect them
Lead capture, sales pipeline, DSA and partner management, customer communication and status tracking.
KYC, bureau, policy rules, underwriting, approvals, documentation, disbursement and LMS handover.
Delinquency allocation, agency workflows, field collections, promise-to-pay, receipts, settlement and recovery reporting.
Profiles, permissions, flows, Apex, Lightning, integrations, data issues, jobs, releases and production incidents.
Repayment schedules, interest, charges, receipts, reversals, foreclosure, restructuring and customer servicing.
KYC, credit bureaus, account validation, eSign, NACH, payments, communications, GL and regulatory interfaces.
Large L1/L2 queues, repeated user issues and excessive follow-up overhead
Issues get closed tactically without permanent fixes or clear root-cause ownership.
LOS, LMS and connected systems create integration dependencies and multiple hand-offs.
Limited visibility into SLA, ageing, RCA status and vendor dependencies.
Unclear ownership and prioritization increase business disruption and delays.
Disbursement, repayment, reconciliation and batch activities require extended readiness.
We adapt to your working style. Choose the deployment model that fits your team structure, project complexity, and budget.
Secure VPN-based access, centralized monitoring, and cost-effective service delivery.
Combination of remote and onsite resources for critical applications and peak workloads.
Dedicated L1/L2 resources deployed at client locations for high-touch and regulated environments.
First-level user support including ticket logging, real-time monitoring, initial diagnosis, SLA-based resolution, and seamless coordination with upstream teams.
Advanced functional and technical support including root cause analysis, configuration changes, patch coordination, and controlled data fixes across lending platforms.
BFSI-trained application support specialists available on Time & Material or managed engagement models, ready to integrate with your existing team.
They provide structured support, governance and continuous improvement for LOS, LMS and connected lending applications so that business users receive reliable service and management gains better operational visibility.
Yes. We support Salesforce-based LOS environments including user access, profiles, flows, approvals, validations, reports, integration support and minor customizations.
Yes. We provide L1/L2 support covering ticket handling, user support, incident resolution, RCA, SLA governance, vendor coordination and recurring issue reduction.
We can support third-party and in-house LMS environments, including Pennant and FinnOne, subject to agreed scope and knowledge transition.
Yes. Support coverage can be designed for extended business windows, month-end periods and planned weekend support based on the agreed operating model.
Yes. We recommend a phased model—begin with selected L1/L2 scope, establish governance and stability, then progressively expand into wider application ownership.